1. Scope and purchase availability
This policy applies to in-app purchases offered for Netherglass, package com.zaezynthi.dreadglass, by Zae’zynthi Studios LLC, doing business as Zae’zynthi Studios, including the one-time Full Game unlock and any other IAP offered with this policy. A more favorable purchase-specific policy or mandatory right takes priority.
Purchases are not active in the currently audited offline builds or the five-region playtest. The prospective commercial Full Game unlock is intended to cost US$4.99, with the actual localized price and taxes displayed by Google Play before checkout. This page does not activate billing or charge a player.
2. The 48-hour refund policy
All in-app purchases, including the Full Game unlock, are non-refundable after 48 hours from completion of the purchase, except where applicable law requires a refund or Google Play’s applicable terms or refund decisions provide otherwise.
Within the first 48 hours, you may request refund review through Google Play or contact the studio using the procedure below. A request within that window is not an automatic guarantee of approval. The window is measured from the completed transaction time on the store receipt, not the time of first play, download, restoration or an update. A timely request is assessed using when it was submitted, not when support replies. A pending transaction has not yet started this completed-purchase window.
This is the studio’s standard voluntary refund policy. We generally decline discretionary change-of-mind refunds requested after the window. It is not a statement that Google Play will reject a later request, nor a limit on Google’s independent decisions or a right that cannot legally be waived.
3. Consumer rights and exceptions
Your mandatory statutory rights remain unaffected, including after 48 hours. Depending on the circumstances and your location, remedies may apply to faulty, undelivered or materially misdescribed digital content, duplicate or unauthorized charges, and other legally protected situations. The appropriate remedy can include correction, replacement, a price reduction or a refund. Do not wait for the 48-hour window if you discover a problem later; contact Google Play or the studio as appropriate.
Regional cancellation or withdrawal rights, including any rules for immediate supply of digital content, depend on applicable law and the actual checkout disclosures and consent. This website does not itself obtain a waiver of a withdrawal right. We will not use the 48-hour rule to override an applicable cooling-off period or other required remedy.
Google Play may approve, process or require a refund under its own terms. Google’s applicable rules and decisions govern the transactions it handles. Read Google’s official refund guidance and the applicable Google Play Terms of Service. If a store rule, legal protection or a more favorable promise made at purchase conflicts with this policy, that protection takes priority.
4. How to request a refund
- Check Google Play first. Use the Google account that made the purchase and follow the refund/report-a-problem options shown for the order in your Play purchase history, or follow Google’s refund instructions. Available options depend on the purchase and region.
- Contact the studio when needed. Email support.zaezynthi.studios@gmail.com with the subject “Netherglass refund”. Include the product name, purchase date/time, a brief explanation and the Google Play order number, usually beginning with GPA., if available. Use private email, not a public comment.
- For unauthorized charges or account security concerns, use Google Play’s official reporting process promptly. Do not share your account credentials with the studio. We may refer you to Google for a transaction we cannot verify or control.
Keep the receipt and confirmation of your request. Do not submit passwords, purchase tokens, full payment-card information, unnecessary identity documents, or your complete Google account history. If a review needs more information, we will ask only for what is reasonably necessary.
5. Decisions, access and payment timing
Google Play handles payment processing and determines the refund destination and processing time for refunds it issues; payment-method and regional rules can vary. We cannot promise instant repayment, cash refunds for store credit, or a bank processing deadline. We will not ask you to pay a fee to submit a refund request.
A completed refund, cancellation or charge reversal may revoke the entitlement associated with that purchase under the applicable store rules. For the Full Game unlock, this can return access to the content available in the free edition. That does not authorize deletion of unrelated local progress or removal of other valid purchases. A later valid purchase can restore its license; it does not restore an erased save.
Uninstalling, clearing storage, Reset Journey, or stopping play does not submit a refund request. Restoring an existing purchase does not create a new charge or a new 48-hour window. No paid subscriptions are currently planned; any future recurring product would require its own clear cancellation terms before sale.
6. Information used for a request
We use the information you send to identify the transaction, assess the request, respond, prevent duplicate or fraudulent reimbursement and meet applicable recordkeeping obligations. Google and email providers process their respective transaction and correspondence records. Support information is retained only as reasonably needed for those purposes and legal obligations, as described in the Privacy Policy. It is not submitted for ad targeting.
The current app does not upload a receipt or player profile to the studio. Any future purchase-verification service, data collection and retention procedures must be disclosed before activation.
7. Changes and contact
We will publish changes with a new effective date and disclose purchase terms before checkout. Changes will not retroactively reduce rights already granted for a completed purchase. This policy is read together with the Terms of Service.
Zae’zynthi Studios
Fremont, Nebraska, United States of America
support.zaezynthi.studios@gmail.com